The Capital Office Interiors Operations Team includes our project coordinators, schedulers, service group, installers, and warehouse facilities.
Our project coordinators are the bridge between our operations group and your on-site personnel and contractors.
Our project coordinators are introduced to your project when our solutions team involves them in specification checks. In these sessions, we review drawings and specifications to ensure accuracy. The project coordinator also considers things like loading docks, elevators, and other building infrastructure and how they will affect product delivery.
Once an order is placed, the project coordinator opens a project file and works with the account manager, scheduler, and our customer service group to arrange a delivery strategy. Capital Office Interiors works with manufacturers who can set, and guarantee, delivery dates. This allows us to pre-plan, down to the hour of the day, the time that a shipment will arrive at site or to our warehouse. This ability creates a very predictable on-site experience.
Our project coordinators attend construction meetings and work with your project managers, consultants, facilities personnel, and your construction crew. On every project there are predictable challenges that occur, in whole or in part, that affect our deliveries and installations and, subsequently, your move-in. Flooring, baseboard installation and painting can delay our access to the site. Open ceiling tiles create debris which ends up on installed furniture. On site contractors may use your new furniture as workbenches and scaffolding. Electrical and cabling contractors must be carefully scheduled so that distribution and hook-up happen at the appropriate time.
It is the responsibility of our project coordinator to assess site readiness and propose a contingency plan if it appears the site will be unready or unsafe for our crew. Clear communication with your project team is essential to help us manage risk in this area.
Capital Office Interiors uses a scalable workforce strategy for our installations. We employ a small crew of our own and augment that with fully trained furniture installation contractors allowing us to manage your costs and our resources.
Warranty service is all handled in-house as are urgent service calls.
Capital Office Interiors owns our facilities, including a 40,000 square foot warehouse which has four loading bays, full height racking throughout and is climate controlled and monitored for security.
Our warehouse manager is responsible for receiving goods, managing our large client storage inventory, and staging deliveries with the installation crews.