The Three Pillars for a Successful Project

Project Consultation

Our Sales Consultant is your first point of contact at Capital Office Interiors. They are professionals who will guide you to the appropriate services and products within our portfolio. They will be deeply involved with all aspects of the project and are responsible for the success of your venture.  

It is important to us that you understand our capabilities and our account managers will discuss research findings, trends, and insights with you and will explore your requirements and expectations. We have multiple exercises that can help you uncover needs while building alignment among your team and leadership. Our workplace consultants also work closely with your designers and other advisors to ensure we are all moving in the same direction.  

Working with our suppliers and our senior management, our Sales Consultants negotiate pricing and terms for your project. 

Project Design

The basis of clever design is to be innovative, useful, aesthetic, unobtrusive and through to the last detail. The Capital Office Interiors Solutions Team are furniture experts, graduated as Interior Designers and specializing in the application of furniture and moveable architecture to solve business issues. This is a unique skill set, not necessarily available in interior design studios, and we cannot emphasize enough how important this is to a successful project. 

In tandem with our workplace consultants/account managers, our designers explore your issues and expectations. We work to understand what is driving your changes, whether it is employee engagement, the need for innovation, enhancing your culture or the need to optimize your space. We then draw upon our experience and the plethora of research and ideas available to us to create innovative product applications and solutions tailored for your project.  

We love to work with you in a hands-on, iterative way to explore planning ideas, creating, and discussing solutions to ensure that you are completely comfortable with the result. Capital Office Interiors uses Smart-Tools software to make these concepts a reality. The client experience is elevated through live design sessions which allow us to adjust concepts in real time, resulting in fewer revisions and gives you direct involvement in the design process.  

Our planning tools also include a comprehensive and evolving library of planning ideas, curated by Steelcase, which we use as thought starters to help clients visualize alternatives. We then customize the solution and create full colour renderings and floor plans of your space using Smart-Tools.  

Project Delivery

 The Capital Office Interiors Operations Team includes our project coordinators, schedulers, service group, installers, and warehouse facilities.  

Project Coordinators: 

Our project coordinators are the bridge between our operations group and your on-site personnel and contractors.  

Our project coordinators are introduced to your project when our solutions team involves them in specification checks. In these sessions, we review drawings and specifications to ensure accuracy. The project coordinator also considers things like loading docks, elevators, and other building infrastructure and how they will affect product delivery.  

Once an order is placed, the project coordinator opens a project file and works with the account manager, scheduler, and our customer service group to arrange a delivery strategy. Capital Office Interiors works with manufacturers who can set, and guarantee, delivery dates. This allows us to pre-plan, down to the hour of the day, the time that a shipment will arrive at site or to our warehouse. This ability creates a very predictable on-site experience.  

Our project coordinators attend construction meetings and work with your project managers, consultants, facilities personnel, and your construction crew. On every project there are predictable challenges that occur, in whole or in part, that affect our deliveries and installations and, subsequently, your move-in. Flooring, baseboard installation and painting can delay our access to the site. Open ceiling tiles create debris which ends up on installed furniture. On site contractors may use your new furniture as workbenches and scaffolding. Electrical and cabling contractors must be carefully scheduled so that distribution and hook-up happen at the appropriate time.   

It is the responsibility of our project coordinator to assess site readiness and propose a contingency plan if it appears the site will be unready or unsafe for our crew. Clear communication with your project team is essential to help us manage risk in this area.   

Installation: 

Capital Office Interiors uses a scalable workforce strategy for our installations. We employ a small crew of our own and augment that with fully trained furniture installation contractors allowing us to manage your costs and our resources. 

Warranty service is all handled in-house as are urgent service calls.  

Warehouse: 

Capital Office Interiors owns our facilities, including a 40,000 square foot warehouse which has four loading bays, full height racking throughout and is climate controlled and monitored for security.  

Our warehouse manager is responsible for receiving goods, managing our large client storage inventory, and staging deliveries with the installation crews.